The descriptions of Services in the left column below intentionally align with categories in the ITHelp.IllinoisState.edu portal.
Documentation and Tutorials
ISU computers, equipment, and software support
CAS-IT has implemented standards for the computers we will support. Please see Minimum Support Requirements below for details.
CAS-IT has made a list of commonly requested software available for install on supported Microsoft Windows-based computers via Software Center. These applications are pre-approved and tested for common functionality and integration with Illinois State systems. Departments may request software to be added to the list of available software. Click here for a tutorial about Software Center.
Technology purchase consulting
|See Buying Computers page.|
Web and collaboration
CAS Faculty, department, or service unit website design and development
Application (Web-based) hosting, support, and development
CAS-IT can host purchased applications. Please consult the Director of CAS-IT before purchasing any applications.
Data and file services/network shares
For Student Hand-in folder and Instructor Public folder see information under Deprecated Services.
A list of minimum support requirements is below. Additional teaching, scholarship, or service responsibilities may require better configurations. Software used by faculty or staff will have their own minimum and suggested specifications for hardware which may cause the need for newer equipment. This list can be used to determine when computers are no longer usable and should be sent to surplus. Please coordinate all technology purchases with your local CAS-IT representative.
Computers that do not meet the following specifications (and cannot be easily upgraded to do so) are not supported by CAS-IT and should be decommissioned (last updated 4/26/17):
A standard exception to this policy is any computer hardware necessary for specific equipment that would impose an extensive financial or functional hardship to replace. For example, computers connected to scientific or a/v distribution equipment will be supported to the best of CAS-IT’s ability.
According to University policies requests for access to services or data must be approved by Unit Security Liaisons (USL). In CAS the USL is the Dean for college-wide services or for CAS office functions, a department chair or unit directors for their departments or units. This responsibility may not be delegated.
This is the general process for requesting access:
Exceptions to the general policy in the case of:
Under no circumstances can a student approve or deny access requests.
Departments should inform CAS-IT of new employees as soon as a new employee is confirmed. A new faculty ULID is not needed to initially inform us. To begin the CAS-IT onboarding process a requester submits a help request at ITHelp.IllinoisState.edu.
Equipment should be ordered by the school/department that will keep the equipment on inventory and should be available for deployment by the faculty members start date or another agreed upon date. New faculty may be allotted a specific dollar amount for startup equipment or may have negotiated for an amount needed to begin their research. CAS-IT maintains a list of recommended equipment at "Buying Computers". Please always consult with your local CAS-IT representative before ordering equipment.
New faculty and staff will be given access to the following CAS-IT services as a part of the onboarding process, without further approval:
Any additional access may be requested by adding specific systems to the 'Are there any special IT requests...' field in the onboarding request form or by following the 'Requesting new access or changes to existing access' process. CAS-IT staff do not model access from other employees as this typically results in unnecessary access to systems or requests for access to systems not managed by CAS-IT.
Off-boarding is necessary when an employee is no longer actively teaching, researching, or otherwise providing service to their hiring department. During the off-boarding process we generally:
Department chairs/directors/executive directors may initiate the off-boarding process by notifying CAS-IT of an employee's change of status. In the event that someone other than the chair/director/executive director notifies CAS-IT of the separation the appropriate department chair/director/executive director (the Unit Security Liaison or USL) will be contacted for confirmation of the change in status. This process may be scheduled for a future date. Requests for offboarding that fall on a weekend, university holiday, or administrative closure day will be processed the following business day.
5. The requester is informed that all work is complete by a CAS-IT support person setting the request as 'fulfilled pending confirmation'
As approved by the CAS Technology Advisory Committee on 02/13/2015, data associated to a specific employee as the data owner will be deleted no sooner than 6 months after that person is no longer an active employee. For example a faculty member that takes employment elsewhere is no longer an active employee. The 'Private Drive' and a faculty member's personal website are examples of data that belong to a specific employee. Retirees or emeriti faculty can be considered active if their ULID is still active and they still teach, conduct research, or otherwise provide service to CAS. Exceptions may be requested to the Director of CAS-IT before the deletion occurs as outlined. Data that does not have a specific owner, but is shared between multiple people may be retained while it serves a purpose or as other factors dictate. The 'Shared Drive', organization websites, or SharePoint collaboration sites are examples of data that shared between multiple employees.
CAS-IT strives to keep all of our services up-to-date and free of any disruptions or unscheduled downtime. To facilitate this, we implement a planned maintenance window in which we might take some to all of our services off-line to perform maintenance or upgrades. The CAS Maintenance Window will begin on the 3rd Friday of each month at 7 p.m. (Friday) – and end at 7 a.m. (Saturday). Planned outages will be rescheduled when they fall on the first week, last week, finals week, or the time between finals week and the time grade submission are due during the Spring or Fall semester. Click here for the scheduled maintenance dates.
The following services could be affected:
Logging in to Windows computers maintained by CAS-IT will take longer than usual while some of our servers are down for maintenance.
Digital Measures Activity Insight will not be impacted by this planned outage and faculty may still enter productivity information. This direct link to the logon page will be required though; http://www.digitalmeasures.com/login/ilstu/faculty. About.IllinoisState.edu, OU Campus department websites, Office 365, or other University-wide services will not be impacted by this maintenance either.
If you experience any trouble with these CAS-IT supported services after this special maintenance window please attempt to restart your computer and then submit a help request ticket at http://ithelp.illinoisstate.edu/ if the problem persists.
We recommend that all Faculty and Staff computers are logged off, yet remain powered on, when not in use to help facilitate with windows updates.
Non-emergency, planned maintenance, planned degraded performance, or planned outages of any CAS-IT service will be posted on the Alerts website. Faculty, Staff, and Students can receive email or text message notifications of alerts when alerts are posted.
Emergency maintenance, unplanned outages, and unplanned service degradations of CAS-IT services that affect multiple CAS departments will be posted to the Alerts website and emails will be sent to CAS Faculty and Staff list-serves.
Planned or unplanned events of single department services will be coordinated with their service owners and notifications may vary.
The following items are services that are no longer being offered but current users may be grandfathered use.
As of 12/19/2017, the CAS-IT hosted version of Select Survey at http://survey.lilt.ilstu.edu is no longer available. Qualtrics Survey Platform is available as of May 17 th , 2017 to all Illinois State faculty, staff, and students. Select Survey was outdated an no longer supported by the vendor. More information about Qualtrics and the Select Survey transition can be found at https://about.illinoisstate.edu/qualtrics/.
OJS was a journal hosting system used primarily by the SPORA journal, the Center for Mathematics, Science, and Technology, and by the English Department's Publications Unit. The system was outdated an no longer secure. Both SPORA and CeMaST began using BePress from Milner Library as an alternative.
Student Hand-in folder system link:
Instructor Public Folder system link: https://cas.illinoisstate.edu/instructors
Student - Accessing Your Instructors Folder
Instructors - Adding Files to Instructor Folders
COINS (CAS Intranet), was a system that allows faculty and staff of CAS to keep an updated profile, store syllabi digitally, and securely distribute grades to students.
Deprecated on 07/01/2014.
Deprecated on 03/01/2014.
Service replaced by About.IllinoisState.edu content management system (CMS).
Deprecated on 07/01/2014.
Depricated on 6/23/15 due to a purchased product failure. This product was no longer supported and a replacement was not available. The interface for this system was https://ca sit.illinoisstate.edu/casfiles/ .