Please use the ISU Help Center to quickly report issues with technology and make simple IT requests. IT knowledge articles (tutorials) can be found at help.illinoisstate.edu/technology. Detailed requests (e.g. onboarding, offboarding, computer setup or move) where IT staff need specific information to carry out the request can be submitted in the Cherwell (fka ITHelp) Self Service Portal. See status or request updates on issues or request submitted
The descriptions of Services in the left column below intentionally align with categories in the Cherwell (fka ITHelp) Self Service Portal. A complete IT Service Catalog for all ISU IT support teams can be found on the Docs: Software and Service Catalog webpage.
Documentation and Tutorials
Accounts & Access
CAS-IT offers numerous network file shares:
For the Student Hand-in folder and Instructor Public folder see information under Deprecated Services.
Device Support and Printing
CAS-IT has implemented standards for the computers we will support. See Minimum Support Requirements below for details.
We update the new computer purchase recommendations on our Buying Computers page as appropriate.
CAS-IT has made a list of commonly requested software available for installation on supported Microsoft Windows-based computers via Software Center. These applications are pre-approved and tested for common functionality and integration with Illinois State systems. Faculty & staff may request software to be added to the list of available software. See our Software Center tutorial for details.
The CAS-IT Event / Conference Support Guide helps you welcome guests to campus. CAS-IT is not capable of providing event support staff but can help you during the planning process by providing consultation for your technology needs.
CAS-IT has begun installing Windows 11 and we have created an introduction to Windows 11 tutorial to help ease the transition.
Office 365 and Web
CAS Faculty, department, or service unit website design and development.
CAS-IT can host applications. Please consult the Director of CAS-IT before acquiring any applications.
A list of minimum support requirements is below. Additional teaching, scholarship, or service responsibilities will most likely require more capable configurations. Software used by faculty or staff will have their own minimum and suggested specifications for hardware which may cause the need for newer equipment. This list can be used to determine when computers are no longer usable and should be sent to surplus. Please coordinate all technology purchases with your local CAS-IT representative.
Computers that do not meet the following specifications (and cannot be easily upgraded to do so) are not supported by CAS-IT and should be decommissioned (last updated 07/23/2021):
A standard exception to this policy is any computer hardware necessary for specific equipment that would impose an extensive financial or functional hardship to replace. For example, computers connected to scientific, or a/v distribution equipment will be supported to the best of CAS-IT’s ability.
According to University policies requests for access to services or data must be approved by Unit Security Liaisons (USL). In CAS the USL is the Dean for college-wide services or for CAS Dean's Office functions, a department chair or unit directors for their departments or units. This responsibility may not be delegated.
This is the general process for requesting access:
Exceptions to the general policy in the case of:
Under no circumstances can a student approve or deny access requests.
Employees who are new to the University or newly serving in a role, like an Assistant/Associate Director, should be onboarded to CAS-IT services. A ULID is not needed to initially inform us. To begin the CAS-IT onboarding process:
Requests that fall on a weekend, university holiday, or administrative closure day will be processed the following business day.
Equipment should be ordered by the school/department that will keep the equipment in inventory and should be available for deployment by the faculty member's start date or another agreed-upon date. New faculty may be allotted a specific dollar amount for startup equipment or may have negotiated for an amount needed to begin their research. CAS-IT maintains a list of recommended equipment at "Buying Computers". Please always consult with your local CAS-IT representative before ordering equipment.
As much as possible, CAS-IT applies permissions to a CAS Role Group instead of an individual's ULID. Other IT teams and other ISU systems may also be able to utilize CAS Role Groups; CAS-IT encourages requesting permissions be applied to CAS Role Groups instead of ULIDs when possible. This helps for a smoother transition and more consistent experience when an employee's responsibilities change. A single person may fulfil multiple roles and can be a member of multiple CAS Role Groups. Many people may also fulfil a single role. CAS-IT can create as many CAS Role Groups as needed.
To request onboarding to a particular role, simply submit a typical onboarding request and specify in the ticket description the role that should be applied.
New employees will be given access to the following CAS-IT services as a part of the onboarding process, without further approval:
Any additional access may be requested by adding specific systems to the 'Description/Additional Comments' field in the onboarding request form or by following the 'Requesting new access or changes to existing access' process. CAS-IT staff does not model access from other employees as this typically results in unnecessary access to systems or requests for access to systems not managed by CAS-IT. Additional access requests will require Unit Security Liaison approval. CAS-IT does not have the ability to grant access to campus-wide systems like Campus Solutions, iPeople, ReggieNet, etc. Separate access requests must be submitted for non-CAS-IT supported systems as the request likely will be processed by different IT teams across campus.
Employees who no longer serve in a role, like an Assistant/Associate Director, are offboarded from the role only. They maintain the IT permissions associated to any remaining role(s) and lose IT permissions associated with the role(s) they no longer serve. When submitting a ticket indicate if the employee should be removed from a specific role only.
Off Boarding from all roles is necessary when an employee is no longer actively teaching, researching, or otherwise providing service to their hiring department. There are many people or groups to notify when an employee leaves your department or school. The HR web page "When an Employee Leaves" is a great guide. The "Department Separation Responsibilities" document guides departments to contact their IT support. During the "CAS-IT All Roles Off Boarding" process we generally:
Department chairs/directors/executive directors may initiate the off-boarding process by notifying CAS-IT of an employee's change of status. If someone other than the chair/director/executive director notifies CAS-IT of the separation the appropriate department chair/director/executive director (the Unit Security Liaison or USL) will be contacted for confirmation of the change in status. This process may be requested for a future date, and it is not necessary to wait until the offboarding date. If there are any confidential or special circumstances regarding offboarding, the chair/director should contact the CAS-IT Director to discuss.
Requests that fall on a weekend, university holiday, or administrative closure day will be processed the following business day. The following roles have the described responsibility in the offboarding process:
As approved by the CAS Technology Advisory Committee on 02/13/2015, data associated to a specific employee as the data owner will be deleted no sooner than 6 months after that person is no longer an active employee. For example a faculty member that takes employment elsewhere is no longer an active employee. The 'Private Drive' and a faculty member's personal website are examples of data that belong to a specific employee. Retirees or emeriti faculty can be considered active if their ULID is still active and they still teach, conduct research, or otherwise provide service to CAS. Exceptions may be requested to the Director of CAS-IT before the deletion occurs as outlined. Data that does not have a specific owner, but is shared between multiple people may be retained while it serves a purpose or as other factors dictate. The 'Shared Drive', organization websites, or SharePoint collaboration sites are examples of data that shared between multiple employees.
CAS-IT strives to keep all of our services up-to-date and free of any disruptions or unscheduled downtime. To facilitate this, we implement a planned maintenance window in which we might take some to all of our services off-line to perform maintenance or upgrades. Most Maintenance Windows will begin on the 3rd Friday of each month at 7 p.m. (Friday) – and end at 7 a.m. (Saturday). Planned outages will be rescheduled when they fall on the first week, last week, finals week, or the time between finals week and the time grade submission are due during the Spring or Fall semester. An extended maintenance window will be scheduled each May beginning the day after grades are due through 5 pm the following day. An extended maintenance window will be scheduled each December beginning the day after grades are due through 5 pm two days later. Click here for the scheduled maintenance dates.
The following services may not be available or may be degraded (slow) during this time:
Please Note - Computers may restart as a result of installed updates. Logging in to Windows computers maintained by CAS-IT will take longer than usual.
The following services are not impacted by CAS-IT maintenance:
We recommend that all Faculty and Staff computers are logged off, yet remain powered on, when not in use to help facilitate system updates.
A list of future CAS-IT scheduled maintenance windows is available at https://cas.illinoisstate.edu/downloads/CAS-IT%20Scheduled%20Maintenance%20Dates.pdf .
If you experience any trouble with these CAS-IT supported services after this maintenance window, please attempt to restart your computer and then report an issue on the IT Help website (https://help.illinoisstate.edu/) or by calling 438-HELP (4357).
Non-emergency, planned maintenance, planned degraded performance, or planned outages of any CAS-IT service will be posted on the Alerts website. CAS-IT highly recommends that all faculty and staff subscribe to Tech Alerts by clicking the “Subscribe to Updates” link on the Alerts website .
Emergency maintenance, unplanned outages, and unplanned service degradations of CAS-IT services that affect multiple CAS departments will be posted to the Alerts website and emails will be sent to CAS Faculty and Staff list-servs.
Planned or unplanned events of single department services will be coordinated with their service owners and notifications may vary.
The following items are services that are no longer being offered but current users may be grandfathered use.
In 2019 the CAS Private Drive was considered deprecated and as such current users could continue to use the service, but no new users would be added to the service.
In 2018 the CAS-IT custom developed URG system at https://casit.illinoisstate.edu/urg was decommissioned. URG applications were moved to Digital Measures at that time.
As of 12/19/2017, the CAS-IT hosted version of Select Survey at http://survey.lilt.ilstu.edu is no longer available. Qualtrics Survey Platform is available as of May 17 th , 2017 to all Illinois State faculty, staff, and students. Select Survey was outdated an no longer supported by the vendor. More information about Qualtrics and the Select Survey transition can be found at https://about.illinoisstate.edu/qualtrics/ https://help.illinoisstate.edu/technology/support-topics/campus-applications-and-websites/qualtrics.
OJS was a journal hosting system used primarily by the SPORA journal, the Center for Mathematics, Science, and Technology, and by the English Department's Publications Unit. The system was outdated an no longer secure. Both SPORA and CeMaST began using BePress from Milner Library as an alternative.
Student Hand-in folder system link:
Instructor Public Folder system link: https://cas.illinoisstate.edu/instructors
Student - Accessing Your Instructors Folder
Instructors - Adding Files to Instructor Folders
COINS (CAS Intranet) was a system that allows faculty and staff of CAS to keep an updated profile, store syllabi digitally, and securely distribute grades to students.
Deprecated on 07/01/2014.
Deprecated on 03/01/2014.
Service replaced by About.IllinoisState.edu content management system (CMS).
Deprecated on 07/01/2014.
Deprecated on 6/23/15 due to a purchased product failure. This product was no longer supported, and a replacement was not available. The interface for this system was https://ca sit.illinoisstate.edu/casfiles/ .